» Published on Wed, 18 Mar 2026 12:18:00 +0000

• Resolved

  We are closing this ticket as the feature is now working as intended. We are still working on a few so called corner cases. Don't hesitate to reach out if you need support. We apologize for any inconvenience caused.

  » Updated Fri, 20 Mar 2026 13:32:00 +0000

• Update

  Full functionality has not yet been restored. Monitoring is ongoing as we work to bring the service back to normal operation as soon as possible

  » Updated Fri, 20 Mar 2026 08:41:00 +0000

• Update

  Service restoration is underway and most functionality has been recovered. We are currently monitoring performance before declaring full resolution.

  » Updated Thu, 19 Mar 2026 15:43:00 +0000

• Update

  We are currently working to resolve the issue and expect services to be fully restored shortly.

  » Updated Thu, 19 Mar 2026 09:04:00 +0000

• Update

  The forecast is that the email matching service will be fully operational by tomorrow, Thursday. The current delay is due to the manual review required for the errors resulting from the initial disruption.

  » Updated Wed, 18 Mar 2026 13:46:00 +0000

• Update

  The root cause has been found, and a solution will be released soon to resolve the issue.

  » Updated Wed, 18 Mar 2026 12:41:00 +0000

• Investigating

  Kivra are currently experiencing a technical issue with our email matching service. We are investigating the cause and apologize for any inconvenience this may cause.

  » Updated Wed, 18 Mar 2026 12:18:00 +0000