Disturbance at Bank ID

» View Event Details | Created Fri, 10 May 2024 11:22:00 +0000

Resolved

Bank ID works as expected again.

Posted: Fri, 10 May 2024 11:55:00 +0000

Update

Due to operational disturbance at Bank ID, it is currently not possible to log in to Kivra.

This applies to the production environment, but also login with Bank ID in the sandbox environment is affected.

Posted: Fri, 10 May 2024 11:22:00 +0000

Disturbance in sender web application.

» View Event Details | Created Wed, 15 May 2024 13:13:00 +0000

Resolved

The sender web application works as expected again.

Posted: Wed, 15 May 2024 14:41:00 +0000

Investigating

At the moment, Kivra has a disturbance in sender web application. This affects campaigns.kivra.com and sender-portal.kivra.com. Troubleshooting in progress.

Posted: Wed, 15 May 2024 15:13:00 +0000

Disturbance in sender portal

» View Event Details | Created Thu, 16 May 2024 15:43:00 +0000

Resolved

Metrics in Sender Portal works as expected again.

Posted: Fri, 17 May 2024 09:32:00 +0000

Investigating

Right now we have an error in Kivra's sender portal that causes incorrect metrics to be displayed. We are working on solving the problem.

Posted: Thu, 16 May 2024 15:43:00 +0000

Disturbance in Mina meddelanden

» View Event Details | Created Thu, 16 May 2024 16:56:00 +0000

Resolved

Mina meddelanden works as expected again.

Posted: Thu, 16 May 2024 17:50:00 +0000

Investigating

At the moment there is a disturbance in Mina meddelanden:

https://www.digg.se/digitala-tjanster/driftinformation/driftinformation-for-digital-post/driftinformation-for-digital-post/2024-05-16-pagaende-driftsstorning-mina-meddelanden

This means that the service is currently unavailable.

Posted: Thu, 16 May 2024 16:56:00 +0000

Disturbance in Kivra's notification flow.

» View Event Details | Created Mon, 20 May 2024 08:47:00 +0000

Resolved

We have identified the what caused disturbance regarding notifications and fixed it. The service now works as expected. Notifications on previously sent content will be delivered retroactively.

Posted: Tue, 21 May 2024 13:51:00 +0000

Update

The work to restore service continues. We update gradually during the day

Posted: Tue, 21 May 2024 10:22:00 +0000

Update

We are still working on trying to restore the function with notifications in the service. The work is ongoing during the evening.

Posted: Mon, 20 May 2024 19:29:00 +0000

Update

We continue to work on troubleshooting and mitigating measures

Posted: Mon, 20 May 2024 11:38:00 +0000

Investigating

At the moment, some users experience that they don't receive notifications when receiving a new letter/invoice/receipt in the service. Troubleshooting in progress.

Posted: Mon, 20 May 2024 08:47:00 +0000

Sender Home is disabled

» View Event Details | Created Tue, 21 May 2024 20:34:00 +0000

Update

Sender Home is working as expected again.

Posted: Fri, 24 May 2024 11:04:00 +0000

Update

Work to restore functionality is still ongoing.

Posted: Wed, 22 May 2024 07:52:00 +0000

Investigating

At the moment, Kivra has a disturbance in Sender Home. We are working to fix the problem.

Posted: Tue, 21 May 2024 20:34:00 +0000

Disturbance in Kivra's notification flow

» View Event Details | Created Tue, 21 May 2024 20:49:00 +0000

Resolved

The service is working as expected again. Notifications are sent out when users receive content.

We have a queue of notifications that have accumulated during the time we had a disturbance. These will be sent out as quickly as possible

Posted: Wed, 22 May 2024 14:13:00 +0000

Update

Work to restore functionality is still ongoing.

Posted: Wed, 22 May 2024 07:53:00 +0000

Investigating

At the moment, some users experience that they don't receive notifications when receiving a new letter/invoice/receipt in the service. Troubleshooting in progress.

Posted: Tue, 21 May 2024 20:49:00 +0000

Sender Home is disabled

» View Event Details | Created Mon, 27 May 2024 08:58:00 +0000

Update

Sender Home works as expected again.

Posted: Wed, 29 May 2024 14:02:00 +0000

Investigating

At the moment, Kivra has a disturbance in Sender Home. We are working to fix the problem.

Posted: Mon, 27 May 2024 08:58:00 +0000