» View Event Details | Created
Investigating
We've been notified by some users that our signature service is not working as intended.
We're currently investigating, preliminary findings suggest that it's only users (delegates) with many agreements due to be signed that are experiencing the issue.
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» View Event Details | Created
Resolved
The service is now operating as expected. The fix has been successfully deployed to production, and we have verified that the Kivra user-matching service is fully restored.
We apologize for the disruption and hope it did not cause too much inconvenience. Thank you for your patience.
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» View Event Details | Created
Update
Following our previous announcement regarding the scheduled sandbox cleanup on Friday, June 12th, please find some important clarifications on what will be preserved and what will be affected:
Preserved Data: All user accounts, account settings, tenant configurations, campaigns, and logos will remain completely intact.
Metadata: All metadata associated with historical content will be kept.
Content & PDFs: While the metadata is preserved, the actual files (PDFs) belonging to content sent prior to the cleanup on June 12th will be replaced by a placeholder PDF.
If you have any questions or concerns, please do not hesitate to contact us.
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