API availability issue
» View Event Details | Created
Resolved
Monday 2nd May we had 2 shorter interruptions in service for our APIs between 19:50 and 19:58 and then between 20:07 and 20:11. Problem is now resolved.
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Kivra Status
Current health status and information about upcoming events
All Systems are Online
Upcoming Events
May 2022
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Shorter timeout for user endpoint
» View Event Details | Created
Resolved
Issue is resolved and timeout is restored to normal value for user requests
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In Progress
A shorter timeout (60 seconds) could impact possibility to retrieve our matching lists correctly from the API. We are working to restore a longer timeout but it is important to check that a complete file was received when getting the "/v1/tenant/TENANT_KEY/user" API resource, to avoid risk of using an incomplete matching list.
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Temporary issue with Batch service
» View Event Details | Created
Update
Problem is solved, the batch service is up and running again. All content uploaded during the downtime will be automatically processed, no need for actions from senders/partners.
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Investigating
We are experiencing issues with batch service, we are working on it
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status 500 in the API
» View Event Details | Created
Resolved
Issue is solved, all systems back to normal levels. No actions required from integrators.
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Investigating
We are currently see a higher number of 500s in the API. We are looking at the issue. You can safely retry your request when getting a 500 as answer.
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