Email Matching Service Production

» View Event Details | Created Wed, 18 Mar 2026 12:18:00 +0000

Resolved

We are closing this ticket as the feature is now working as intended. We are still working on a few so called corner cases. Don't hesitate to reach out if you need support. We apologize for any inconvenience caused.

Posted: Fri, 20 Mar 2026 13:32:00 +0000

Update

Full functionality has not yet been restored. Monitoring is ongoing as we work to bring the service back to normal operation as soon as possible

Posted: Fri, 20 Mar 2026 08:41:00 +0000

Update

Service restoration is underway and most functionality has been recovered. We are currently monitoring performance before declaring full resolution.

Posted: Thu, 19 Mar 2026 15:43:00 +0000

Update

We are currently working to resolve the issue and expect services to be fully restored shortly.

Posted: Thu, 19 Mar 2026 09:04:00 +0000

Update

The forecast is that the email matching service will be fully operational by tomorrow, Thursday. The current delay is due to the manual review required for the errors resulting from the initial disruption.

Posted: Wed, 18 Mar 2026 13:46:00 +0000

Update

The root cause has been found, and a solution will be released soon to resolve the issue.

Posted: Wed, 18 Mar 2026 12:41:00 +0000

Investigating

Kivra are currently experiencing a technical issue with our email matching service. We are investigating the cause and apologize for any inconvenience this may cause.

Posted: Wed, 18 Mar 2026 12:18:00 +0000