Service Disruption: Kivra User Matching Production

» View Event Details | Created Thu, 04 Jun 2026 14:20:00 +0000

Resolved

The service is now operating as expected. The fix has been successfully deployed to production, and we have verified that the Kivra user-matching service is fully restored.

We apologize for the disruption and hope it did not cause too much inconvenience. Thank you for your patience.

Posted: Thu, 04 Jun 2026 15:34:00 +0000

Update

A fix is currently being deployed to the sandbox environment for testing. Once verified, it will be rolled out to production.

We are monitoring the progress closely. Thank you for your patience in the meantime.

Posted: Thu, 04 Jun 2026 14:28:00 +0000

Update

Kivra is currently experiencing an issue with the user-matching service. We have identified the issue and are actively working on a resolution. We apologize for any inconvenience this may cause.

Posted: Thu, 04 Jun 2026 14:28:00 +0000

Investigating

Kivra is currently experiencing an issue with the user-matching service. We have identified the issue and are actively working on a resolution. We apologize for any inconvenience this may cause.

Posted: Thu, 04 Jun 2026 14:20:00 +0000

Scheduled Maintenance: Sandbox Environment Cleanup

» View Event Details | Created Fri, 12 Jun 2026 10:00:00 +0000

Update

Following our previous announcement regarding the scheduled sandbox cleanup on Friday, June 12th, please find some important clarifications on what will be preserved and what will be affected:

Preserved Data: All user accounts, account settings, tenant configurations, campaigns, and logos will remain completely intact.

Metadata: All metadata associated with historical content will be kept.

Content & PDFs: While the metadata is preserved, the actual files (PDFs) belonging to content sent prior to the cleanup on June 12th will be replaced by a placeholder PDF.

If you have any questions or concerns, please do not hesitate to contact us.

Posted: Thu, 11 Jun 2026 08:06:00 +0000

Scheduled

To ensure optimal performance and a stable testing environment, a scheduled cleanup of the sandbox environment will be performed on Friday, June 12th, before 12:00 PM (CET).

Key Information:

Data Deletion: All historical data and content within the sandbox environment will be permanently removed. System Availability: The environment will remain fully accessible for testing both prior to and immediately following the maintenance window.

Should you have any questions, or if this schedule conflicts with critical, ongoing testing, please contact us as soon as possible.

Posted: Fri, 12 Jun 2026 10:00:00 +0000

Disturbance in the Signature service when signing

» View Event Details | Created Mon, 15 Jun 2026 08:00:00 +0000

Resolved

The problem with slowness in the signature service is now solved

Posted: Tue, 16 Jun 2026 11:58:00 +0000

Investigating

We've been notified by some users that our signature service is not working as intended.

We're currently investigating, preliminary findings suggest that it's only users (delegates) with many agreements due to be signed that are experiencing the issue.

Posted: Mon, 15 Jun 2026 08:00:00 +0000

Disturbance in MM service

» View Event Details | Created Mon, 15 Jun 2026 14:11:00 +0000

Resolved

The MM service was unavailable due to disturbance between 15:04 and 15:11. The MM service is now completely restored.

Posted: Mon, 15 Jun 2026 14:11:00 +0000